Pharmacy Compliance Policy

This Policy establishes the legal, operational, regulatory, ethical, and security obligations for all pharmacies, pharmacists, healthcare providers, delivery partners, and related entities using the MedAce Business Solutions platform.

Pharmacies must comply with the Drugs and Cosmetics Act (1940/1945), Pharmacy Act (1948), Information Technology Act (2000), Digital Personal Data Protection Act (2023), and all applicable state, consumer, and tax (GST) regulations.

Pharmacies must maintain valid drug licenses, registered pharmacist supervision, GST registration, and local permits. The Company may perform periodic KYC and license verification; failure to comply may lead to termination.

Prescriptions must be verified for practitioner details, date, patient ID, dosage, and validity. The processing of forged, expired, or unauthorized prescriptions is strictly prohibited.

Strict controls apply to Schedule H, H1, X, narcotic, and psychotropic substances. The Platform may enforce additional verification for these high-risk categories.

Licensed pharmacists are responsible for prescription validation, drug interaction checks, patient safety, and dispensing accuracy. The Company does not override independent clinical judgment.

Pharmacies must ensure cold-chain maintenance, temperature/humidity control, and batch traceability. Expired, damaged, or recalled stock must never be dispensed.

Delivery partners and pharmacies must ensure secure, tamper-proof packaging and appropriate temperature safeguards for sensitive medications during transit.

Prohibited actions include the sale of counterfeit/banned drugs, unauthorized prescription modification, fraudulent billing, and deceptive pricing.

Compliance with the Digital Personal Data Protection Act, 2023 is mandatory. Patient data must be protected, access restricted, and used only for legitimate healthcare purposes.

Pharmacies must implement multi-factor authentication, secure connections, antivirus, and device access controls. Security breaches must be reported immediately.

The Company reserves the right to conduct compliance reviews, audit pharmacy activities, monitor transaction patterns, and request operational records.

Comprehensive records of prescriptions, dispensing logs, and inventory must be retained in accordance with statutory requirements.

Returned, damaged, or expired medicines must be disposed of according to strict safety and biomedical waste standards.

Misleading claims, unlawful promotion of prescription drugs, and deceptive healthcare marketing are prohibited.

The Platform acts as a technology intermediary. It does not manufacture medicines, operate pharmacies, or control clinical dispensing decisions.

Adverse events, fraud, security breaches, or regulatory investigations must be reported immediately via designated compliance channels.

Violations may result in warnings, suspension, termination, or reporting to legal and regulatory authorities.

The Company is not liable for pharmacy dispensing errors, clinical decisions, medication misuse, or external delivery delays.

Pharmacies agree to indemnify the Company against claims arising from negligence, data breaches, dispensing errors, or regulatory non-compliance.

The Company may update this policy periodically; continued platform usage constitutes acceptance of revised terms.