Privacy Policy

This Privacy Policy applies to Patients, Doctors and healthcare professionals, Pharmacies, Laboratories and diagnostic partners, Clinics and hospitals, Website visitors, and Vendors and service providers interacting with the Platform.

MedAce Business Solutions Private Limited
Flat A2 102 Amit Astonia Classic Wadachiwadi Road Undri Pune 411048
Email: support@dghlth.com | Web: https://dghlth.com | Phone: +91 9225845455

We process data for user registration, appointment scheduling, teleconsultation, prescription management, pharmacy fulfillment, payment processing, customer support, fraud detection, analytics, and regulatory compliance.

We process data based on user consent, performance of contractual obligations, compliance with legal requirements, legitimate healthcare/operational interests, and permitted medical emergency situations.

By using the Platform, you consent to data processing for healthcare purposes. You may withdraw consent at any time, subject to legal, medical record retention, and contractual obligations.

If services involve minors, consent from a parent or lawful guardian may be required. We do not knowingly process children’s data unlawfully.

We may share data with healthcare providers, pharmacies, labs, hospitals, insurance partners, payment gateways, cloud providers, and government authorities where legally required. We do not sell personal health information.

The Platform integrates with video consultation providers, SMS/email services, payment gateways, cloud infrastructure, and analytics services, which may operate under their own privacy policies.

Data is retained only as long as necessary for healthcare continuity, legal compliance, audit requirements, dispute resolution, and regulatory obligations.

We implement technical and organizational safeguards including encryption in transit/at rest, role-based access control, secure authentication, audit trails, and periodic security assessments.

Users have the right to access personal data, request correction or deletion, withdraw consent, nominate a representative, and seek grievance redressal under applicable laws.

We use cookies, pixels, and analytics to improve functionality, analyze usage, and personalize your experience. Users may manage preferences through browser settings.

Data may be processed/stored outside India where permitted, provided it complies with Indian law, secure infrastructure, and required contractual safeguards.

The Platform is a technology facilitator. Medical decisions, diagnosis, and treatments remain the responsibility of licensed professionals. The Company does not guarantee medical outcomes.

We use AI for clinical workflow support, prescription assistance, and analytics. AI-generated insights are assistive and do not replace professional medical judgment.

In the event of a breach, we will investigate, mitigate risks, notify affected users and regulators where legally required, and implement corrective measures.

Users are responsible for maintaining login confidentiality, providing accurate information, protecting devices, and reporting suspicious activity.

Grievance Officer: Amol Somkuwar | Email: amol@dghlth.com | Phone: +91 9225845455 | Address: Flat A2 102 Amit Astonia Classic, Wadachiwadi Road, Undri, Pune 411048

We reserve the right to modify this policy. Updates become effective upon publication. Continued use of the Platform constitutes acceptance of the revised Policy.

MedAce Business Solutions Pvt Ltd | Flat A2 102 Amit Astonia Classic Wadachiwadi Road Undri Pune 411048 | support@dghlth.com | +91 9225845455