Refund & Cancellation Policy

This Refund and Cancellation Policy (“Policy”) governs subscription payments, cancellations, refunds, credits, and related matters for healthcare professionals, clinics, pharmacies, and other business users subscribing to the Doctors App and Pharmacy App (“Services”) operated by MedAce Technologies Private Limited.

Services are offered on monthly, quarterly, annual, or other displayed billing plans. Subscription fees, taxes, billing frequency, and promotional discounts are communicated prior to purchase. Unless stated otherwise, fees are exclusive of applicable taxes like GST.

A subscription becomes active upon payment confirmation from the payment gateway. Activated subscribers get immediate access to features included in their plan under our Terms of Service.

Subscribers can request cancellation at any time via the app or customer support. Cancellation prevents auto-renewal for the next billing cycle, but you will retain access until the end of your current paid period. It does not entitle you to a refund for unused time.

Submit requests via designated support channels including your business name, contact details, plan type, Transaction ID, payment date/amount, and reason for request.

Approved refunds are initiated to the original payment method. Bank or payment gateway processing times are outside company control.

Where enabled, subscriptions auto-renew on the renewal date. Subscribers are responsible for cancelling auto-renewal beforehand to prevent charges.

Promotional offers, discounted plans, and trial periods carry special terms. Free trials have no cash value, and cancelling a trial prevents future billing without cash refunds.

Upgrades take effect immediately or on the next cycle, while downgrades take effect in the next billing period. Downgrades do not result in cash refunds for the current period.

Access may be suspended or terminated for non-payment, breach of terms, or fraudulent activity. Account termination due to user breach does not qualify for a refund.

If the Company permanently discontinues a service during an active subscription period, an alternative service, credit, or prorated refund will be provided for the unused duration.

Refunds are subject to tax laws. Credit notes will be issued under GST rules where applicable, which may impact gross refund figures.

Approved refunds are processed via the original electronic payment method; no cash refunds are issued.

Subscribers are encouraged to contact customer support to resolve issues before initiating formal chargebacks with bank or card providers.

We reserve the right to update this policy. Revisions take prospective effect upon publication on the platform.

This policy is governed by Indian law, subject to the jurisdiction of courts where the company's registered office is located.

MedAce Technologies Private Limited
Email: support@dghlth.com | Web: https://dghlth.com | Phone: +91 9225845455